Shipping policy

Shipping

All our azulejos are handmade to order, including glazing and hand-painting.
Please allow up to 7 business days to prepare your order before shipping.

Once your order is shipped, delivery times depend on your location:

• Portugal: 1–3 business days
• European Union: 3–7 business days
• International orders: 7–14 business days

Please note that delivery times are estimates and may vary depending on postal services and customs.

Shipping costs are calculated at checkout based on your location and the size of your order.

We carefully pack each tile to ensure safe delivery.
If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item. We will issue a replacement or refund.

Customs duties or import taxes (if applicable) are the responsibility of the customer.